Your satisfaction from shopping in our store is our priority. We understand that sometimes a purchase may not meet your expectations or need to be returned for other reasons. Below you will find the terms and conditions for returning goods to make the process as simple and clear as possible.

  1. Return period: You may return the product within 14 calendar days of receiving it, provided that the product has not been used and retains its original appearance, packaging and all labels.
  2. Condition of the goods: The product must be returned in undamaged condition, with no signs of use, in its original packaging with all labels and markings.
  3. Return documents: When returning goods, you must include a copy of your receipt or other proof of purchase (e.g., e-check, order confirmation).
  4. Refunds: Refunds are made to the same bank card or bank account from which the purchase was made within 14 days from the date of receipt of the goods at the warehouse.
  5. Exchange of goods: In case you wish to exchange the product for a similar or different one, you have the option to exchange within the same period as for the return.
  6. Return procedure: To initiate the return process, please contact our support team via e-mail or phone, which are listed on the website. Our managers will provide you with all the necessary information about the return procedure and the appropriate forms to fill out.

We are grateful for your understanding and cooperation and are always ready to help resolve any issue that has arisen in order to ensure your satisfaction with purchases in our store.